OUR SOLUTIONS
Transport management
We help you to build the best adapted transport plan
THE IDEAL TRANSPORT PLAN
A transport solution which meets your requirements
We help you to implement a dedicated transport plan tailored to your needs and the expansion of your business (e-commerce, retail, international). We work with transport partners who share the same values by implementing less polluting, greener transport solutions.
Order tracking
Our order tracking system allows you to check up on the progress of parcels and deliver accurate information to your customers about their order and their delivery status, raise complaints and following key statistics: delivery time, complaints resolved, undelivered parcels etc.
We manage post-delivery complaints and requests for our clients
and ensure that the transport partners we have selected maintain the quality of service expected.
Our team is on hand to answer any questions and manage day to day enquiries.
HELPING YOU TO MANAGE YOUR CUSTOMER PROMISE
Finding the right balance between delivery speed and responsibility
It is complicated to find the right balance between maintaining CSR and sustainability values whilst delivering the customer’s order as quickly as possible. Mentalities are (finally) starting to change but most retailers haven’t yet mastered the fine art of explaining to the customer that by choosing a slower and greener delivery option, their carbon footprint will be much smaller.
We help our clients prepare and carry out this idea, by preparing a transport solution that meets both the expectations of the retailer and the customer. Our clients defend strong values that are shared by their community.
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